01 / SUPPORT

IT support

Fast, Danish-speaking IT support — for emergencies and the everyday friction in between.

Most Danish companies juggle several vendors: one for support, one for Microsoft 365, one for the network, and a fourth for security. The result is clutter, duplicate invoices, and unclear ownership when something breaks. The on-call line routes to a foreign call-centre, no one knows the setup, and the bill arrives as a surprise next month. It is rarely cheaper — only more troublesome than it needs to be. We consolidate operations into one engagement. A Danish-speaking helpdesk, named contacts, transparent pricing, and documentation both you and an auditor can read. You get 17 years of operating experience, 150+ specialists to draw on, and an agreement built to pass a GDPR or NIS2 review without firefighting. IT should be a help — not a headache.

99.9%Guaranteed uptime on managed contracts

Is this a fit?

You run a 10-150 person team with one internal IT lead who is drowning in tickets and vendor coordination.
You run a 10-150 person team across Microsoft 365, an office, and home setups — and the environment has grown organically without documentation.
You run a 10-150 person team subject to GDPR — and soon NIS2 — with no firm grip on logging, MFA, or backup testing.
You run a 10-150 person team and you are tired of phone queues at a foreign call-centre where no one knows your setup or your language.

What we cover

Helpdesk and on-site

A Danish-speaking helpdesk your team actually wants to call. We take tickets by email, phone, and portal, and log every case against the agreed SLA. Most issues are resolved remotely the same day. When a swapped switch, cabling, or a hands-on install demands it, we drive out across greater Copenhagen and the commuter belt — typically same or next business day, depending on the contract tier.

Microsoft 365 administration

We run your Microsoft 365 tenant so onboarding, offboarding, and licences stop living in a spreadsheet. That covers Entra ID, Exchange Online, SharePoint, Teams, and Intune — with Conditional Access, MFA, and device policies configured to Microsoft's own baselines. We clean out stale accounts, document shared mailboxes and distribution lists, and make sure the licence mix matches what you actually use.

Network, backup, and recovery

Stable operations start at the cable and end with a backup you have actually tested. We monitor firewalls, switches, and access points, keep firmware current, and segment guest, IoT, and staff traffic correctly. Backups run to immutable storage with versioning — and we perform documented restore tests so you know your data can actually come back. The recovery plan is written down, not thought out loud.

Endpoint and identity security

In 2026, attacks land through a leaked login or an unpatched laptop. We roll out Microsoft Defender or an equivalent EDR on every device, enforce MFA on every account without exceptions, and run monthly patch cycles with reporting. Privileged accounts are separated from daily-use accounts, and we review sign-in anomalies in Entra ID every month. Suspicious activity is escalated immediately — not when someone reads the email the next morning.

GDPR and NIS2 readiness

GDPR has been routine for seven years, but NIS2 hits many Danish SMBs for the first time. We map your technical and organisational measures against the requirements, document data processor agreements, logging, and incident procedures, and produce a remediation plan with concrete deadlines. The output is not a polished Word document — it is a posture you can show an auditor: exactly what you do, why, and when it was last tested.

How we work

We listen
An initial conversation with no commitment. We learn your business, where IT supports it today, and where it gets in the way. We ask about on-call responsibility, existing vendors, upcoming compliance deadlines, and the daily frustrations you live with. No pitch, no slide deck — just a Danish-language conversation about what actually needs solving.
We map
A structured walkthrough of your environment: Microsoft 365 tenant, network topology, endpoints, backup, identities, and documentation. We produce an asset inventory and rank risks by severity — from "expired certificate" to "no MFA on admin accounts". You get a concrete picture of current state before we talk pricing or contract.
We onboard
Handover from your existing MSP or internal team is phased, not big-bang. We take access in the order that makes sense, document as we go, and keep the outgoing vendor in the loop until we have full visibility. Critical gaps — missing MFA, unverified backup, open ports — are closed first. Everything else follows an agreed plan with deadlines.
We operate
The day-to-day: helpdesk, monitoring, patching, backup verification, on-site when needed, and a named contact who knows your setup. We work against the agreed SLA and provide 24/7 on-call for P1 incidents on contracts that include it. We speak up when something should change — and push back when an idea is not worth the money.
We report
Every month you receive a health report: ticket volume, SLA compliance, patch status, backup tests, security incidents, and open recommendations. Every quarter we meet to review what is working, what is not, and what should be prioritised next quarter. No black boxes, no invoice surprises — just a clear picture of what you are paying for.

What you walk away with

Signed SLA with response times and escalation path
Monthly health report covering SLA, patching, and backup status
Asset inventory of devices, licences, and identities
Documented recovery test at least once per year
Staff security training — phishing, MFA, password hygiene
Named on-call contact who knows your setup

Compliance & standards

ISO/IEC 27001
GDPR
NIS2

Pricing model

Business operations are billed as a fixed monthly fee after mapping — contact us for a quote. Private/B2C support runs on a flat MobilePay rate: DKK 50 per email case or DKK 150 per started 15 minutes on the phone (all prices ex. VAT).

Common questions

How fast do you respond to a P1 incident?

On standard contracts we respond within one hour during business hours and are actively troubleshooting the same hour. P1 covers incidents that halt the whole business — mail system down, suspected ransomware, or lost internet at the main site. Customers with the 24/7 add-on get the same response time at night and on weekends. Response time and measurable uptime are written into the SLA, not talked around.

Do you cover outside business hours?

The standard contract covers weekdays 8–17 Danish time. P1 incidents outside that window are handled via the 24/7 add-on, where a named on-call engineer takes the call and starts troubleshooting. On-call sits with us — not with a subcontractor in another time zone. Many SMBs start without 24/7 and upgrade once a real overnight outage shows the cost is worth it. We give honest advice on what your actual risk requires.

How far do you travel on-site?

On-site coverage spans greater Copenhagen and the commuter belt — from Helsingør in the north to Køge in the south, and west to Roskilde and Hillerød. On managed contracts we typically arrive same or next business day, drawing on a local technician pool so the same engineer is not stuck juggling P1s. Sites outside the zone are coordinated via partners, and we agree the boundary before the contract is signed — no surprises.

What does the handover from our current MSP look like?

We have done this 100+ times. It starts with a short written handover letter to the outgoing vendor requesting credentials, documentation, and the status of open tickets. During handover — typically two to four weeks — we run operations in parallel so nothing falls between the cracks. We document as we go, close critical security gaps first, and you get one named project lead who coordinates the whole transition and keeps you informed.

How is the engagement priced?

SMB managed contracts run on a fixed monthly fee per user or device depending on the agreement — no variable hourly billing, no invoice surprises. Pricing is agreed after the mapping phase so it matches your actual environment. For comparison, our private/B2C support runs on a flat MobilePay model: DKK 50 per email case or DKK 150 per started 15 minutes by phone (ex. VAT). Business quotes are produced after an initial meeting.

What languages do you support in?

Danish is the primary language — helpdesk, on-site, and documentation. English is available on request and is standard for customers with international staff or subsidiaries. We do not outsource to foreign call-centres, and the English team is the same team that handles Danish cases — not a separate department with longer response times. If you have a Swedish or Norwegian office we can cover that in Scandinavian; otherwise it runs in English.

Ready to take the next step?

Send inquiry